http://www.insidewh.com/2007/04/measure-the-success-of-your-customer-support-with-voc/ Blogging on Web Hosting industry related topics. Mon, 20 Sep 2010 12:52:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.insidewh.com/2007/04/measure-the-success-of-your-customer-support-with-voc/comment-page-1/#comment-22 Do you close support tickets without confirmation from customers? Thu, 15 Nov 2007 09:36:15 +0000 http://www.insidewh.com/2007/04/measure-the-success-of-your-customer-support-with-voc/#comment-22 [...] support tickets, get a confirmation from your customer on resolution. By the way, do you follow Voice of Customer model to get feedback from your customer about your customer [...] [...] support tickets, get a confirmation from your customer on resolution. By the way, do you follow Voice of Customer model to get feedback from your customer about your customer [...]

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