Top 5 Reasons to Switch Your Hosting Company
Tags: Customer Support, Hosting, Uptime
Are you unable to make a decision whether to continue with your existing host or switch to another host? Having tough time with your host, unable to get what was initially promised? This article will help you lean towards making the right decision to either stick with your host or gear up towards finding another host. After all, it’s your business to be in business. Isn’t it?
Mentioned below are some factors that tell you about the performance of your current host and if you should be looking forward to move to a new hosting company.
- Frequent Downtimes - If you are having frequent downtimes and most often these outages are caused by one root cause such as failing hard drive, your hosting provider must ensure that repetitive failures due to the same cause does not occur again. Failing to do so makes it clear that such failures will repeat in near future and you should think about moving to another host.
- Issues with Customer Support - Are your tickets responded well in time? Are your issues resolved in timely fashion? Often it takes only few minutes to fix an issue but takes hours before the issue actually gets reported to the technical staff. If your current hosting company’s support staff takes hours before escalating your tickets, you should either talk to them and get the process fixed and if that doesn’t help, look for another host. Such delays can impact your business to a great extent when the problem is really big. The delay from customer support will only add to the final resolution time and that’s not good for your business.
- Calls Not Answered - Does your hosting company provide phone support and nobody answers your call when you want to report a problem? If this happens many a times, you should first talk to the provider and get a better way of reporting the issues for timely resolution. But if you always end up hearing the voice mail option when you call, I suggest you look for a host who will actually have someone answer your call and support you when you will need it the most.
- Overusage of Server Resources - If you were promised unlimited space and server resources, your hosting company must not tell you stop uploading files and not to run forum software as it’s causing the server to crash. If you were promised unlimited resources, that’s what it should be. Unlimited. Hosting companies often makes promises to offer unlimited storage and server resources to get as many clients as possible but when they realize that they can not really support that many clients due to limited resources on server, they ask customers to limit their usage. If your hosting company does that, I suggest you to start looking for another host who will stick to their promises.
- Accounts Locked - Was your account ever locked without an advance notice? Does your host has a policy to terminate the account and delete your data without giving a chance to backup your site? Hosting companies should always give you a notice in advance and wait for your explanation before taking down your account, also you should be given enough time to back up your data from the server. It’s your right to know why your account was locked and if you are denied an explanation, I suggest you switch to another host who will at least listen to your side of the story and not take you down for whatever they believe is right.
The points mentioned below are only some of the most applicable reasons. Depending on the hosting company, your experience may vary and you might often deal with a situation that is more complicated in nature. Whatever it be, if you are not satisfied with what you are getting, it’s always better to look for another host and give them a try.
