5 Warning signals to watch and switch to another hosting company
Tags: Billing, Customer Support, Hosting
When exactly should you know that your current hosting company is about to take you for a grand ride that will eventually end up in frustration and disaster? Don’t worry, mentioned below are the most common warning signals to watch for and when you see these warning signals, start looking out for a better hosting company.
- Your tickets are not looked into for more than 2-3 days. An isolated incident like that is ok but if that’s the average time taken to respond to your tickets, watch out.
- Every time you call the customer support, a voice mail greets you.
- Your hosting company’s network or server is often down and the host does not provide you with an explanation about the frequent downtime.
- You are billed for something you don’t use and hosting company’s billing department doesn’t respond to your emails. But, is there a billing department?
- The technical staff looking into your ticket doesn’t have a clue about what the underlying problem could be and gives you some weird explanation. (example - your emails are not coming through and they tell you that entire Internet is down
)
Now that you know what to watch out, use it to your best advantage.
