The real question is – by having a forum for the users of your web hosting company, is there really any benefit at all? (…)

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One common practice that I have come across with many hosting providers is that they close the support tickets as soon as they think that the issue has been resolved. (…)

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Many hosting businesses outsource some or most of their hosting activities to a third party company to save money. Customer support is the most outsourced component of a hosting business, now a days. (…)

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When exactly should you know that your current hosting company is about to take you for a grand ride that will eventually end up in frustration and disaster? (…)

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If you are still planning or have already decided to start your own web hosting company, you should consider the points mentioned below. (…)

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Do you offer customer support and don’t even know what your customers think about it? Do you have a system in place that measures the performance and effectiveness of your customer support? (…)

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