Tags: Customer Support, Hosting, Shared Hosting, Uptime
After reading through many threads on this topic in a vast majority of forums, here’s a list of items that customers look for and expect from their current and future shared hosting accounts.
1. (…)
Tags: Customer Support, Hosting Affiliate Programs, Hosting packages, Reseller Hosting, Shared Hosting, Web Hosting Affiliate
Web hosting is a very competitive industry and with over 40,000 different hosting companies around the world the competition has been increasing day-by-day. (…)
Tags: Customer Support, Forum Hosting, Internet Forum Software, Web Hosting
The real question is - by having a forum for the users of your web hosting company, is there really any benefit at all? (…)
Tags: Customer Support, Web Hosting Business
One common practice that I have come across with many hosting providers is that they close the support tickets as soon as they think that the issue has been resolved. (…)
Tags: Customer Support, Hosting, Outsource, Technical Support
Many hosting businesses outsource some or most of their hosting activities to a third party company to save money. Customer support is the most outsourced component of a hosting business, now a days. (…)
Tags: Billing, Customer Support, Hosting
When exactly should you know that your current hosting company is about to take you for a grand ride that will eventually end up in frustration and disaster? (…)
Tags: Customer Support, Hosting, Hosting Industry, Reseller Hosting, Web Hosting, Web Hosting Business
If you are still planning or have already decided to start your own web hosting company, you should consider the points mentioned below. (…)
Tags: Customer Support, Server Performance, Shared Hosting
This is one question in hosting industry that does not has a definitive answer. (…)
Tags: Customer Support, Hosting, Hosting Industry, Outsource, Technical Support
Do you offer customer support and don’t even know what your customers think about it? Do you have a system in place that measures the performance and effectiveness of your customer support? (…)
Tags: Customer Support, Hosting, Uptime
Are you unable to make a decision whether to continue with your existing host or switch to another host? Having tough time with your host, unable to get what was initially promised? (…)
