Tags: Hosting, Outsource, Web Hosting, Website Backup
I was reading a post on one of the web hosting forums where one user was complaining about backup related issue that he had with his hosting company. (…)
Tags: Customer Support, Hosting, Outsource, Technical Support
Many hosting businesses outsource some or most of their hosting activities to a third party company to save money. Customer support is the most outsourced component of a hosting business, now a days. (…)
Tags: Customer Support, Hosting, Hosting Industry, Outsource, Technical Support
Do you offer customer support and don’t even know what your customers think about it? Do you have a system in place that measures the performance and effectiveness of your customer support? (…)
