I was reading a post on one of the web hosting forums where one user was complaining about backup related issue that he had with his hosting company. (…)
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Top 5 risks involved with outsourcing your hosting business
Many hosting businesses outsource some or most of their hosting activities to a third party company to save money. Customer support is the most outsourced component of a hosting business, now a days. (…)
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Measure the Success of Your Customer Support with VoC
Do you offer customer support and don’t even know what your customers think about it? Do you have a system in place that measures the performance and effectiveness of your customer support? (…)
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